FAQs


Pre-Sale Questions

To purchase at VMDesign online store follow these steps.

Step 1
Visit VMDESIGN.COM.AU. Click on the the “SHOP” or “ON SALE” menu items.

Step 2
Refine your search by choosing a category within each area, for example Furniture, then side tables (category). You may also view results by Brand. If you decide to purchase an item, simply add the item to your Shopping Bag by clicking the “Add to Shopping to Cart” button.

Step 3
If you’d like to choose more items, repeat the steps above.

Step 4
A list of all items within your shopping bag will be displayed in the top right hand corner of each page. You may also access your basket by clicking on the “Shopping Bag” button when viewing an individual item.

Step 5
When you are ready to purchase your items, click the “Shopping Bag” button. This will take you to the “Shopping Bag” which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items the details of these will be displayed in your “Shopping Bag”.

Simply click on Create an Account and follow the prompts to set up a secure account.

No, you can purchase as a guest however there are many benefits to registering an account:

You can review past purchases and view the delivery status of your purchased items
You can save items to your shopping bag (however these products will not be reserved)
You can create a Wish List of products and email and share with friends and family
Pressed for time? By using an express checkout profile you can breeze through our checkout in two easy steps

Log into your account and follow the prompts to manage your Online account.

We accept American Express, Visa, MasterCard, BPAY and Bank Transfers

No. At this stage we only accept the above forms of payment.



Delivery FAQs

When you purchase on VMDesign Online you’ll receive an email with a tracking number. Use this tracking number to track your order. You can also view the delivery status of your order in your Online Account.

We use Australia Post for all our deliveries.

Yes. To ensure the security of your order a signature is required when a delivery is made.

If you pay using a credit card our standard delivery fee of $9.95 applies. Conditions apply. Please click here for details.

Please see our estimated delivery times on our Online Delivery Information page.

Yes. The easiest and fastest way to exchange an item purchased on David Jones Online is to return the item with your proof of purchase to your nearest David Jones store. You can visit our Return Policy page for more information.

You can return your item by completing the return slip on your Proof of Purchase included in your delivery and return it to our
return address: 1191 North rd, Oakleigh, Melbourne, Victoria. 3166. Australia

Yes. The easiest and fastest way to exchange an item purchased Online is to return the item, with your Proof of Purchase included in your delivery, to our return address: 1191 North rd, Oakleigh, Melbourne, Victoria. 3166. Australia

You can change or cancel your order by calling the Customer Relations Online team on 1800 354 663. Please note we aim to despatch your items as quickly as possible, so will not be able to make any changes to your order if it has already been despatched.

Yes. The easiest and fastest way to exchange an item purchased Online is to return the item, with your Proof of Purchase included in your delivery, to our return address: 1191 North rd, Oakleigh, Melbourne, Victoria. 3166. Australia



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